I. Introduction

LivConnect is committed to protecting your privacy. This Privacy Policy describes how LivConnect collects, uses, and discloses your information when you use our services, including our website, mobile applications, and other related services (collectively, "the Services"). By using the Services, you agree to the terms of this Privacy Policy.

II. Definitions

• Account: The account created by hospital administrators for doctors and nursing staff within their own databases.

• Customer: Health institutions or hospitals that utilize LivConnect's Services.

• LivConnect: Refers to our company and its authorized representatives.

• Personal Information: Information that can be used to identify patients, such as their name, phone number, gender, and medical records.

• Services: The functionalities provided by LivConnect, including Electronic Health Records (EHR), real-time communication tools, and AI-enabled patient transcription.

• User: Doctors, nursing staff, and patients who interact with the Services.

III. Information We Collect

• Patient Information: When a patient is admitted for treatment, the hospital collects personal information such as the patient’s name, phone number, gender, blood group, and medical records.

• Usage Data: Information about how healthcare providers use the Services, including interactions with our app and website, and technical data such as IP address, device type, and browser type.

• Communication Data: Information related to communications between doctors, nurses, and patients through our in-app calling functionalities.

IV. Use of Information

LivConnect uses the information collected for the following purposes:

• To Provide and Improve Services: To create and maintain accounts for healthcare providers, provide access to EHR, enable real-time communication, and improve our Services.

• To Communicate with Healthcare Providers: To send updates, security alerts, and other administrative messages.

• To Provide AI-Enabled Services: To handle real-time transcription of doctors' dictation.

• To Comply with Legal Obligations: To comply with applicable laws, regulations, and legal processes.

V. Sharing of Information

We may share your information with the following entities:

• Healthcare Providers: To facilitate patient care, relevant personal information is shared with doctors, nurses, and other healthcare providers within the hospital.

• Service Providers: We engage third-party service providers to perform functions on our behalf, such as data analysis, hosting services, and customer service. No patient personal or health information is transferred to these providers.

• Legal and Regulatory Authorities: We may disclose your information to comply with legal obligations or respond to lawful requests by public authorities.

LivConnect does not share nursing staff and doctors' data with any third-party services.

VI. Security of Your Information

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. These measures include encryption, access controls, and regular security assessments.

VII. Data Retention

We retain personal information for as long as necessary to provide the Services and fulfill the purposes outlined in this Privacy Policy. We may also retain and use information to comply with legal obligations, resolve disputes, and enforce our agreements.

VIII. Your Rights

At LivConnect, data is not held centrally; it is held within different tenancies belonging to individual hospitals. Livconnect has the privilege to make alterations to any tenancy and data, but this must be in compliance with our partnering hospitals. Depending on a user request to delete data, upon resolving any legal disputes between the hospital and patient and following the agreement with the hospital, necessary action can be taken.

IX. Changes to This Privacy Policy

LivConnect reserves the right to modify this Privacy Policy at any time. We will notify you of any significant changes by posting the updated policy on our website and updating the "Effective Date" at the top of this policy. Continued use of the Services after any changes indicates acceptance of the revised policy.

X. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

LivConnect
Email: info@livconnect.in

XI. Consent

By using the Services, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.